Frequently Asked Questions.
Q- The address information on the order just placed needs correcting, how can I do that?
Please send an email with the corrections ASAP. Use the "Contact Us" link or email to IMailToPrison@ThePaperback.Shop.
Q- Does IMailToPrison.Com send books to inmate using USPS?
Yes. Our policy and practice are to use US Mail on all packages. Many prisons require books sent to inmates to ship by USPS. Packages will have USPS tracking.
Q-Will the inmate ID# will be on the package.
Yes. Every time. If your loved one is in one of the very few, very small county jails that does not us ID numbers, please type “NO ID#” or “none” in the space provided for prison ID when checking out.
Q- Do you ship books to this specific (named) facility?
We can mail books to inmates anywhere. The important question is this “Will the inmate be allowed to receive these publications?”
The answer depends upon the regulations of that facility. If you have not previously researched the regulations that is an important step. Please refer to our How to Mail Books to Prison page and Prison Policies pages. Any Prison or Jail can change regulations at any time, so information posted on this website is not guaranteed to be completely accurate. If you discover any error on those pages, please let us know.
County Jails set regulations that differ from the state regulations and from each other. We are collecting county information, look for the county under its’ state information. Check out the jail’s website or call the mailroom for needed information before ordering books for an inmate. Links to your county website information provided with in the special instructions or otherwise with your order will be appreciated and added to information available to all our customers.
Q- How much will I pay for shipping items purchased on-line?
“Our Products” on the web site have free shipping or are priced with shipping.
If you order a publication form our “Extended Search” listings, those rates will be shown before payment is submitted. (Extended Search service to be added to this site ASAP)
Q- How long will it take a package of books, back-issue magazines and/or a calendar to be delivered to my inmate’s facility?
Most often, about a week. Each facility will deliver books to inmates in its’ own good time, days or weeks. That deliver time is dependent upon the management, efficiency, and regulations of individual facility mail rooms.
Most new books are shipped direct from our wholesaler to your prison inmate. Generally, those books are mailed to prisons one to two business days. A few books are “print on demand” titles, and the book must be made before it can be sent, that takes a two to four days. If a title is out of stock and back ordered, you will receive an email with the anticipated ship date.
All other books and back-issue magazines are mailed out of our Dickinson, Texas location in one to two business days. Shipping time varies. Most packages will arrive at a Texas correctional facility from 2 to 4 days of mailing. Out of Texas orders can deliver in up to 10 days, excluding weekends and holidays.
TDCJ, mail rooms will deliver to inmates in 2 to 3 days, excluding weekends and holidays.
Pennsylvania, California and Wisconsin inmates will be waiting at least 2 to 3 weeks.
Q-How long will it take a Magazine Subscription to start?
Subscriptions are mailed by the magazine's publisher. The industry standard is 30 to 120 days. Most of the publishers use mail processing centers which tabulate and processes the millions of orders received, and they perform the actual sorting and mailing. That takes a lot of time. Additionally, most magazines are printed months in advance, and each printing is pre-allocated only to the number of subscribers at the actual time of printing. Thus, an order received in January might actually commence in April. There is very little difference in the processing time whether one orders directly through the publisher, or through a subscription reseller such as this, or any other website.
As a general rule:
- daily subscriptions take 4 to 8 weeks to start,
- weekly subscriptions take 6 to 10 weeks to start,
- monthly subscriptions take 8 to 12 weeks to start and
- bi-monthly and quarterly subscriptions take 10 to 16 weeks to start.
Additionally, magazines may be held in mailrooms for days or weeks before issues are approved for delivery (or denied) to inmates. Magazine publishers do not use USPS tracking.
Our customers are given a delivery window based upon those time frames when the order is confirmed. Please contact us if the magazine is not delivered within that time. Often, we can either determine that there is or is not a problem and then help a problem to be fixed (see question below).
Q- What if my inmate is moved or released before the magazine subscription is over?
What if the magazine subscription is not delivered?
The most common complaint on subscriptions is slow delivery. Subscription magazines are mailed by the magazine publisher. This store does not have knowledge of nor control over the publication dates or mailing of subscriptions. The time frame quoted for the start of the subscription is based on industry standards; which is a valid estimate for most, but not all publishers. Please contact us if this is your concern. We will request a “status update’ on the order, which will trigger the publisher to research and respond to the complaint
Contact us ASAP if your inmate with a magazine subscription is moved or released. We can change the address on the subscription; however, it is likely that an issue could be missed in that change. It may help if you fill out a USPS change of address post card (available at your local post office). USPS will forward magazines for a limited time.
If there is a problem with magazine delivery, every attempt will be made to remedy the situation. Sometimes publishers make mistakes, sometimes customers make mistakes, even I have made mistakes! An error on the part of the bookstore/website will be corrected or compensated ASAP at no cost to the customer.
Magazine subscriptions are placed through a magazine clearing house which will not refund subscriptions, as the publishers will not refund the clearing house. Therefore, magazine subscription orders cannot be refunded.
Q- Can The Paperback Shop/IMailToPrison.Com send the book I purchased at another store to a prison inmate?
Absolutely Not! This could endanger our privilege of mailing to every inmate in that state or facility.
Q- Can I order new books not in the store or on the web site for a Prison Inmate?
Yes – Hundreds of thousands of new books can be ordered for inmates. Most anything you want in print is available from our national distribution warehouse using our Extended Search: bestsellers, new books, older titles, fiction and non-fiction. Your searched books from this source are not guaranteed in any way. Please be sure of the regulations on publications that will be applied to your loved one before ordering books to be sent to any correctional facility. "Our Products" have been selected due to the general acceptability for content based on TDCJ rules. (Extended Search service to be added to this site ASAP)
Q- What about books not on the site or available in Extended Search: out of print, rare and very special books?
IMailToPrison.Com will also order used books from on-line book search services or new books ordered from on-line publishers/web sites. A $5 search/ordering fee for each book and shipping charges of not less than $5 will be added to the price the store pays for each book. (Most often 25 cents for each additional book mailed) All publications will ship to this bookstore before mailing to the inmate.
(Extended Search service to be added to this site ASAP)
IMailToPrison.Com does not act as a 3rd party seller. We will not order from some other store to drop ship directly to an inmate.
Q- What if books are denied by TDCJ (Texas Department of Criminal Justice) mail-room censors?
- Any New Book that is a “Our Product” pictured on this site and is rejected by TDCJ as will be replaced by a book of your choice that is of equal value to the one ordered.
- If more than 3 books are rejected from any one grab bag, this store will replace those books with similar books (by genre) at no charge
This does not include books that are Extended Search by customers that are not one of “Our Products” If you contact us requesting specific books, we will try to let you know which books are likely to be rejected. The customer's call to unit mail rooms is the only thing close to a guarantee. Occasionally we receive notice that a title we have previously mailed with success is now banned.
A list of books that TDCJ had banned through 2017 is available thanks to the Dallas Morning News:
There is also a link to download a spreadsheet of 280000 approved books.
Q- What about publications denied by another correctional facility (not TDCJ)?
Packages will most often be returned by USPS about 1 month after shipping. On rare occasions several months pass before a refused package was returned.
The most common reasons packages are denied/refused/returned are:
- Inmate not at the address provided, either moved, released or incorrect address on the order. as placed.
- Contents denied due to that prison or jail’s regulations or rules for that inmate.
- Package not from acceptable source: often publisher only or specific approved vendor list.
- Facility specific regulations on packaging: customers need to include known issues in the “special instructions.”
Customers will be notified by email and supplied with whatever information is available on the reason for package refusal or denial, and options available to the customer.
- Packages can be reshipped for our cost of postage plus $1, either to the inmate or the purchaser
- If a package is that returned is not to be reshipped, The Paperback Shop/IMailToPrison.Com may refund portions of the purchase price, not to include our shipping costs or any postage due on a return package.
- If no response is received to our email, then after 30 days the contents will be donated to InsideBooksProject.Org.
IMailToPrison.Com and The Paperback Shop are under no obligation to refund the cost of products or services due to a customer's lack of knowledge or lack of compliance with the regulations of any correctional facility.
If an error is made by IMailToPrison.Com or The Paperback Shop, the package will be reshipped at no charge.
Q- Can an Inmate order books or directly from the store using a Commissary Account or "Trust Check"
Yes, the bookstore had been working with inmates by mail for years before setting up IMailToPrison.Com. There are some differences. It is a longer process to communicate by mail when inmates want specific books. Contact Us with your inmate's name and address so we will mail them an information letter/order form. Our form is not a catalogue of books, it is a process by which inmates can order books, it does have magazine subscriptions and some specific package deals.
Q- How often can I send a Grab Bag? (TDCJ ONLY)
We do not recommend sending more than one Grab Bag per month. In some Texas Prisons there is a problem with storage space. Your inmate may not have enough room to keep all 60 or so books at once. If you order more than one at one time, Grab Bags will be shipped one week apart to keep both your loved one and our bookstore on the good side of the mailroom workers.
Q- I Do not see a Grab Bag that is just exactly the type of books I want to order for an inmate. Can you make one up for my order?
Sad to say, but no. Grab Bags are pre-packed from excess store stock or stock from special purchases, such as a bookstore that has gone out of business. When there are books are available to make a western bag, a science fiction bag, a non-fiction bag or some other special bag we do so. We cannot make Grab Bags to order. If your inmate requires certain types of books, and can receive used books, call the store to order books at regular prices; used books are 1/2 price, new books are full price. Shipping and Handling Charges will apply.
We can answer any other questions by phone or email: Contact us!